Performance Rx delivers training specifically designed for your organization. Whether you would like help with sales, customer service, or management development, you can feel confident that our programs will support your vision and mission.
Our goal is to create programs that help your people become unconsciously competent—to perform proficiently without even thinking about it!
The learning process works like this:
Your partners at Performance Rx can help you evaluate your human talent and assess where they are in the learning process. Then we can design a program to help them reach their full potential.
There’s an old saying, “Those who can, do and those who can’t, teach.” At Performance Rx, you can rest assured that your sales team will be taught by those who can. Our training team consists of seasoned sales professionals who have been trained to impart their knowledge in a credible and engaging way.
We will evaluate your sales talent and design a program that will give them the skills to meet sales goals.
Sales Management Training
Many times we promote our sales managers from the ranks of our best sales people. Management, however, requires a different skill set that can be taught. Performance Rx consultants can work with your management team to develop strategies to get the most out of their sales force.
Whether you have experienced or newly appointed managers, your management team will benefit from working with Performance Rx.
Customer Service Training Most people who provide service to customers feel they are doing an excellent job because they follow The Golden Rule—they treat customers as they, themselves, want to be treated. By partnering with Performance Rx, you can help guide your service team to deliver service by the Platinum Rule: treat the customer the way the customer wants to be treated, thus closing the experience gap. Performance Rx can use your existing customer satisfaction surveys to design a customer service protocol that truly satisfies your customers, engenders repeat business, and encourages referrals. If you haven’t conducted customer satisfaction surveys, we can work with you to design one. Team Building Team building is essential in today’s ever changing economy. Making sure that your team members work efficiently through proper communication and peer support is essential. Performance Rx helps your team members see the benefit of synergy for themselves and the company as a whole. More than just conducting social exercises, and event activities, Performance Rx works with your groups to focus on a common mission. We help them understand group dynamics and how to work effectively as part of a team.
Excellent customer service can give you a competitive edge. Most customer service representatives feel that they deliver excellent customer service. Yet time and again we find customers feel as if they are given mediocre to poor service. In his book “Excellence Every Day,” Lior Arussy calls this the “experience gap.”